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Frequently Asked Questions

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Q: When does your company begin offering services?
A: We officially begin providing services on May 1st, 2025, but we are currently accepting contracts starting March 1st, 2025 and compiling a waitlist. One-Time & Pay-As-We-Clean services will be available starting August 1st, 2025 and they are first come, first serve.

 

Q: What areas do you serve?
A: We provide janitorial and light maintenance services in the following North Carolina counties:

  • Harnett County

  • Johnston County

  • Sampson County

  • Cumberland County

  • Wake County

 

Q: Do you offer residential cleaning services?
A: No, we specialize in commercial janitorial services, including office buildings, retail spaces, fitness centers, event venues, places of worship, and others (link).

General Questions

Pricing Questions

Q: Do you offer custom cleaning plans?
A: Yes! All of our cleaning plans are completely customized to meet your specific needs. We create a cleaning schedule and checklist tailored to your facility, ensuring you receive exactly what you require. Use our Custom Pricing Process (link) form to get started.

 

Q: What are your pricing and contract options?
A: We offer 6-month and 1-year contracts, with greater discounts for the 1-year option. Pricing is based on service type, facility size, and frequency of service.

Booking & Payment Questions

Q: How do I get on the waitlist?
A: Request a custom quote and we will add you to the waitlist. We will be signing up most clients on the waiting list before March 1st by March 15th.

 

Q: When is payment due for services?
A:

  • Contract Cleaning Plans: Payment is due on the 1st of each month. ACH will be set up at contract signing.

  • One-Time Cleaning Services: Payment is due upon booking and must be scheduled at least 7 days in advance. This service will be available in August, 2025.

 

Q: Do you accept short-notice or emergency cleanings?
A: Short notice services are available only as an add-on for contract clients. Requests must be made at least 24 hours in advance, and we will get there as soon as possible at your request for an additional fee.

 

Q: What happens if I need to reschedule or cancel a cleaning?
A: We require at least 48 hours' notice for rescheduling. Cancellations for contract services are not advised since the month is pre-billed on the 1st - we will work with you to find the soonest time available to reschedule. No refunds will be given for cleanings cancelled by the customer.

Green Clean Supplies

Staff & Safety Questions

Q: Do your staff receive any training?
A: Our employees receive training on our processes when they join us, as well as frequent training related to their assigned industries and facilities. On-Location managers work with our staff during the initial cleaning and monthly/quarterly to make sure your standards are being upheld. We do not hire anyone without hands-on experience in the field.

 

Q: Are your cleaners vetted and background-checked?
A: Yes! We only hire experienced cleaners, day porters, and maintenance personnel who undergo reference checks and background screenings. All our staff members have at least 2 years experience in the field.

 

Q: Do I need to provide cleaning supplies?
A: It's up to you! We can provide cleaning supplies, or we can use your in-house supplies. We use Melaleuca for green-clean services and standard cleaning products for all other services. Ask your cleaner(s) or janitorial manager for a specific list.

 

Q: Do you handle hazardous materials or biohazard cleanup?
A: No, we do not provide hazardous or biohazard cleaning services at this time.

 

Q: What if I’m unhappy with my cleaner or the services in general?
A: If the problem is with a specific cleaner, we can replace them with another equally qualified candidate. If you are unhappy with our service before the end of your contract, reach out to us! We will set a zoom meeting to go over what changes you would like to see to turn this around. We do not offer refunds or early cancellations of the services defined in your contract. 

Specialized Services

Q: Do you offer event setup and cleanup?
A: Yes! We can assist with both pre-event setup (tables, chairs, décor) and post-event cleanup. This can be an add-on for existing clients or booked separately.

 

Q: Do you provide unit turnover cleaning for rental properties?
A: Yes, our Unit Turn Services ensure rental spaces are cleaned and lightly maintained between tenants or guests.

 

Q: Do you offer government contract cleaning?
A: While we are not actively marketing for government contracts, we are open to working with agencies that have cleaning or maintenance needs. Please contact us for inquiries.

 

Q: I don’t see my industry here - do you not provide services for us at this time?
A: We are open to starting new types of janitorial contracts and would love to connect with you about your unique needs! Fill out the Custom Quote Form and we’ll contact you for a virtual site visit soon.

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How It Works

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We want to make the cleaning process as seamless and straightforward as possible for you. Here's how our service works from start to finish:

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Step 1: Request a Quote & Complete the Questionnaire
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  • Request a Quote: To get started, request a custom quote by filling out our online form with basic details about your needs.

  • Complete the Questionnaire: After submitting your quote request, you'll receive a link to complete a detailed questionnaire that helps us understand your specific cleaning needs. This helps us tailor the cleaning plan to your facility.

  • Initial Consult: After completing the questionnaire we will contact you via email, go over your questionnaire and discuss any specific needs or concerns. 

  • Schedule a Site Visit: Following the questionnaire and initial consultation, we’ll schedule either a virtual or in-person site visit to assess the space and finalize the details of the custom quote.
     

Step 2: Review Your Quote & Confirm the Contract
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  • Review the Quote: Once we've gathered all the necessary information, we’ll send you a detailed quote. Review the scope of work, pricing, and contract terms.

  • Sign the Contract: After you’re satisfied with the quote, we’ll send over the contract for your approval. You can sign digitally once you're ready to proceed.
     

Step 3: Set Up Billing Information
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  • Provide Billing Info: After the contract is signed, we will collect your billing information and set up your recurring payments. Payment will be due on the 1st of each month which will be automatically drafted. 
     

Step 4: First Cleaning Visit & Site Plan Finalization
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  • Pre-Cleaning Walkthrough: The on-location manager will arrive 30 minutes early to walk the property with:

    • The assigned cleaning team

    • The designated business contact (must be available for this)

  • Site Plan Confirmation: During this walkthrough, we will:

    • Verify that all specifications from the questionnaire and follow-up consultation are accurate

    • Make adjustments based on any last-minute client requests or facility needs

    • Document key cleaning requirements to create a detailed site plan

  • Security & Access Setup: At this time, we will collect:

    • Any necessary security codes, keys, or access badges

    • Contact details for the staff member responsible for providing building access (if applicable)
       

Step 5: Final Site Plan Approval & First Visit Feedback
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  • Site Map & Room List: Within 48 hours of the first cleaning visit, we will send the finalized site plan and room list to the business contact for e-signature approval.

  • First Visit Survey: A feedback survey will be sent alongside the site plan. If the timeline allows, we request completion before the next scheduled service to address any adjustments needed.

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